FAQ

Before calling or emailing us, please make sure the answer is not there in our Frequently Asked Questions page
or click on the following links if your question is about:

• Cultivation questions and Plant ID
• Availability, prices, ordering and order questions, payments
• Shipping cost & shipping info
• Order status
• Directions

Our company Top Tropicals LLC (d.b.a. toptropicals.com) is a certified nursery, State of Florida Registration # 47233199.

Fax

954-252-4442. You may fax your order using this form.

Phone

Ordering on the phone
239-689-5745

239-689-5745 Retail Garden Center, Customer Service and ordering on the phone
For Shipping facility (urgent assistance regarding changes in your order, shipping address verification, expedited shipping, etc) - just call the same number and you may be redirected to Shipping Facility.

• Phone ordering. 239-689-5745. We can accept payments on the phone, however, for faster processing and accurate spelling of your billing and shipping address, we encourage you to use our shopping cart with secure online payment.
• Urgent assistance in order changes. For urgent assistance regarding changes in your order, shipping address verification, etc. please email us and we will get back to you shortly. Remember that you can always check your order status 24/7 from Order Status Page.
• Cultivation questions: For cultivation consultation, please refer to this page.
• Claims: We accept claims only in written form, and only within 3 days after order delivery. or fax, please.

E-mail:

• Timing. We are experiencing an extremely high volume of orders and questions. Please give us some time to respond (normally 1-2 days). All letters will be answered in order they were received. Thanks for your patience!
• Spam-blockers. Please note that if you use anti-spam programs and blockers, you need to varify/include our email addresses and into your "friends list", otherwise we can't guarantee a responce to your letter. Some of our emails to our customers return back because of spam-blockers.
• Plant ID. Due to high numbers of emails with picture attachments for plant ID cloggin our email server, we had to set up a large file filter. See more info how to send us a plant photo.
• Please do not e-mail us your credit card information! It's not safe.
• Email addresses: Only two email addresses are set to receive emails regarding our online store: and .  Please use only these addresses to email us. We support required "web-administration" email addresses but please use them only if you email us regarding webserver administration issues.

Mailing address (correspondence only!)

Top Tropicals
47770 Bermont Rd
Punta Gorda
FL 33982, USA

To mail in your order and payment, you may print out your shopping cart contents with shipping address entered in required fields.
We are unable to process your order without your name, address, and items names as they appear in OUR online store.
You may use an order form as well.

Retail Garden Center

If you live in Florida or visiting the Sunshine State, please stop by our Retail Garden Center located at 300 Center Road, Fort Myers, FL.
Phone: 239-689-5745

Thank you for your business with us!